• The Postal Service generates $71 billion in annual revenue from the sale of products and services.
• Protecting revenue is every employee’s responsibility.
• Make sure all mail is paid for at the appropriate rate.
• Submit leads for revenue assurance and protection opportunities to: HQRevenueAssurance@usps.gov

Protecting postal revenue helps ensure our financial future.

And that’s smart business.

• A customer’s experience with you on the telephone matters.
• Start by answering the phone when it rings. Then greet every caller with: “Thank you for calling the United States Postal Service.” Identify yourself and your office.
• If you are busy assisting other customers, take a message and promptly call the customer back.

Personalizing service improves the customer experience.

And that’s smart business.