Customer Facing Etiquette 303

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Customer Facing Etiquette 303

Put Yourself in Their Shoes

Most often, customers are not looking for the exact details about your product or service. They want to know how you can help them with their problem or task. Understanding what the customer desires to achieve allows you the opportunity to design a solution to their problem. In that way, you’re perceived as helpful and engaged, not just a salesperson.

And that’s smart business!

Alternate business moment

Investment Review and Approval

Make Your Case for Business Success

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Investment Review and Approval

Make Your Case for Business Success

Does your proposed project cost more than $1 million?
A Decision Analysis Report (DAR) Business Case is required to justify the investment.
Is there a positive financial benefit?
Is it needed for safety, health or legal requirements?
Projects between $1 million and $5 million are reviewed and approved by the Technology Review Committee. Above $5 million, the Investment Review Committee — and the Postmaster General — have the final say.

Following this process makes sure that all projects improve the Postal Service’s bottom line.

And that’s smart business.

Learn more about DAR Business Case preparation at: http://blue.usps.gov/cape/page2.htm

Smart Safety Moment

Emergency Preparedness

What’s in your caboodle?

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Emergency Preparedness

What’s in your caboodle?

Being prepared for an emergency is about staying safe during a disaster. It’s also about how to stay comfortable, clean, fed and healthy afterward. If you lost power, your refrigerator wouldn’t keep foods cold. The microwave couldn’t heat them up. You might not get clean water out of your faucets. How would you find out whether it’s safe to play outside? Not from the TV or computer!

Build an emergency kit before an emergency strikes. Include enough nonperishable food, water, clothing and supplies to last for at least three days.

And that’s smart safety!

For additional information or guidance, contact your safety office.

Alternate safety moment

Seatbelt safety

Restrain yourself — and your family.

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Seatbelt safety

Restrain yourself — and your family.

Car crashes are the leading cause of death for age 4 and ages 11 through 27 in the United States, according to the National Highway Traffic Safety Administration. Buckling up is the most important safety measure you can take to protect yourself in a crash. During a collision, wearing your seatbelt prevents you from hitting the windshield, steering wheel, door or something else. It also keeps you from being thrown from the vehicle.

You can be fined in 49 states for not wearing your seatbelt. Wearing seatbelts reduces injuries and saves lives and money.

And that’s smart safety!

For additional information or guidance, contact your safety office.

Find the day of your meeting, then select

Your Smart Business Moment and Your Smart Safety Moment.

Smart Business Moment