Tuesday • August12

Smart Business Moment

Customer Facing Etiquette 101

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Customer Facing Etiquette 101

I Said, How Are Your Listening Skills?

When working with a customer complaint, silence is often your ally. The time spent being quiet and listening intently in order to fully understand the nature of a customer’s problem can eliminate confusion and save everyone a lot of time.

A full understanding of an issue always leads to quicker resolutions and a better customer service experience.

And that’s smart business!

Alternate business moment

Plan ahead for an emergency

Keep this number handy

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Plan ahead for an emergency

Keep this number handy

The USPS National Emergency Hotline is a toll-free number for employees to use in the event of an emergency. It’s a quick and convenient way to learn about facility closings, reporting time changes, late openings, early closings and more. To access the hotline:

Call 1-888-EMERGNC (1-888-363-7462).
Enter or speak the first three digits of your workplace facility’s ZIP Code.
Listen to the prepared message and follow the instructions provided.

Plan ahead and program the hotline number into your phone or keep it in an easily accessible location.

And that’s smart business!

Smart Safety Moment

Dog repellent

When “Stop!” doesn’t work, try Halt.

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Dog repellent

When “Stop!” doesn’t work, try Halt.

Dog repellent is effective only if used properly. Use it only when you’re being attacked. Spray repellent into the dog’s eyes. Don’t let the spray get into your eyes or on your skin. Keep dog repellent attached to your uniform or satchel.

You can’t always avoid dog attacks. A satchel and dog repellent are important tools for defending against attacks by dogs or other animals. Know how to use them.

And that’s smart safety!

For additional information or guidance, contact your safety office.

Alternate safety moment

Street supervision

How’s my driving?

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Street supervision

How’s my driving?

Supervisors conduct driving observations to identify and correct unsafe actions that could cause accidents. PS Form 4584, Observation of Driving Practices, is used to improve employee performance at the wheel.

How often are observations conducted?

Non-career: once per quarter.
Probationary (0-3 months): 30, 60, 80 day evaluations.
4-23 months postal experience: once per quarter.
More than two years postal experience: twice per year.

Driver observations provide an opportunity for supervisors to give recognition for safe driving practices and identify unsafe practices in need of improvement.

And that’s smart safety!

For additional information or guidance, contact your safety office.

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