• If it’s a wadded up piece of paper with sensitive or sensitive-enhanced information, you’re doing something wrong. Properly dispose of this information when no longer needed. Cross-shred documents or lock them in a file cabinet or desk drawer.
• Follow USPS data and legal retention requirements. If you don’t know what they are, find out.

The Postal Service takes pride in maintaining public trust and protecting employee and business customer information.

And that’s smart business.

• When the Postal Service receives a Freedom of Information Act (FOIA) request, it must respond within 20 working days. The Postal Service could provide the requested records, deny the request, or explain why additional time is needed.
• If the Postal Service doesn’t respond within 20 days, it can’t charge the person making the request any fees to provide the information. No fees mean lost money for the Postal Service.

Responding to FOIA requests on time isn’t just smart, it’s smart business.