Tuesday • July16

Smart Business Moment

Customer Experience

Phone-to-Phone Courtesy Counts

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Customer Experience

Phone-to-Phone Courtesy Counts

A customer’s experience with you on the telephone matters.
Start by answering the phone when it rings. Then greet every caller with: “Thank you for calling the United States Postal Service.” Identify yourself and your office.
If you are busy assisting other customers, take a message and promptly call the customer back.

Personalizing service improves the customer experience.

And that’s smart business.

Alternate business moment

Opportunity to do what I do best

Doing what comes naturally.

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Opportunity to do what I do best

Doing what comes naturally.

A manager provides a powerful benefit when placing employees in jobs that enable them to use the best of their natural talents and take advantage of the skills and knowledge that are their strengths.

Know me.

And that’s smart business.

Smart Safety Moment

Zero tolerance

The Postal Service has a zero tolerance policy for workplace violence and there’s a ...

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Zero tolerance

The Postal Service has a zero tolerance policy for workplace violence and there’s a written policy for reporting threats.

No employee should have to work in an atmosphere of fear and intimidation. If you’ve been threatened or believe you’re in a potentially unsafe situation that involves a co-worker or supervisor — or if you’re experiencing a domestic violence situation that could pose a threat in the workplace — notify your immediate supervisor and respective threat assessment team (TAT) and the Postal Inspection Service.

There are TATs at headquarters and in the areas and every district office to respond to threats and potential violence. TAT members are trained to assess the danger of threats, whether implied or direct.

USPS is committed to fostering a positive and safe work environment that’s free of threats, fear and violence for every employee.

And that’s smart safety!

For additional information or guidance, contact your safety office.

Alternate safety moment

Dock plates

Strong enough to take it?

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2024ssm-dockplates

Dock plates

Strong enough to take it?

Make sure portable and powered dock plates (or bridge plates) can handle the load. Carrying capacity is plainly marked on plates, which are used for loading and unloading wheeled equipment from vehicles. Secure them in position either by anchoring or with devices that prevent slipping or sliding. When not in use, store and anchor them in an upright position.

Dock plates must be equipped with handholds, handles or other materials that aid in moving or repositioning them safely, as well as a high-friction surface to prevent slips.

And that’s smart safety!

For additional information or guidance, contact your safety office.

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Smart Business Moment