A customer’s experience with you on the telephone matters.
Start by answering the phone when it rings. Then greet every caller with: “Thank you for calling the United States Postal Service.” Identify yourself and your office.
If you are busy assisting other customers, take a message and promptly call the customer back.
Personalizing service improves the customer experience.
The purpose of an accident investigation is to identify and document the cause so steps can be taken to prevent it from happening again. When an accident occurs, conduct an on-site investigation immediately, secure the accident site and, if necessary, arrange medical care for the injured. Interview employees and witnesses until you have a complete assessment of what happened.
Supervisors must complete an electronic accident report in SHMT (Safety Health Management Tool).
And that’s smart safety!
For additional information or guidance, contact your safety office.
Take precautions to prevent falls from loading docks. Walk, don’t run. Don’t fool around or push someone, even as a joke. Stay away from loading dock edges. Don’t jump onto or off a loading dock.
Working safely helps prevent injury and lost work days.
And that’s smart safety!
For additional information or guidance, contact your safety office.