Election Mail 3

The U.S. Postal Service’s number one priority between now and the November election is the secure, timely delivery of the nation’s Election Mail. The Postal Service is committed to fulfilling our role in the electoral process when public policy makers choose to utilize us as a part of their election system.

With Election Day approaching, following the proper procedures and protocols has never been more important.

The Postal Service has also allocated additional resources, including, but not limited to, expanded processing procedures, extra transportation, extra delivery and collection trips, and overtime, to ensure that Election Mail reaches its intended destination in a timely manner.

Additionally, consistent with practices in past election cycles, the use of extraordinary measures beyond the normal course of operations is authorized and expected to be executed by local management between October and November 26 to accelerate the delivery of ballots, when the Postal Service is able to identify the mailpiece as a ballot.

We provide a secure, efficient and effective means to enable citizens to participate in elections.

Because that’s Smart Business.

Customer Facing Etiquette 101

When working with a customer complaint, silence is often your ally. The time spent being quiet and listening intently in order to fully understand the nature of a customer’s problem can eliminate confusion and save everyone a lot of time.

A full understanding of an issue always leads to quicker resolutions and a better customer service experience.

And that’s smart business!