• A customer’s experience with you on the telephone matters.
• Start by answering the phone when it rings. Then greet every caller with: “Thank you for calling the United States Postal Service.” Identify yourself and your office.
• If you are busy assisting other customers, take a message and promptly call the customer back.

Personalizing service improves the customer experience.

And that’s smart business.

• If you say you’ll investigate an issue and get back to a customer, do it. And do it quickly.
• Protect the postal brand by following through with what you tell customers you’ll do. It shows empathy and concern.

Customers expect great customer service when they ship and mail with the Postal Service. Delivering on that promise helps build revenue.

And that’s smart business.