Put Yourself in Their Shoes
Customer Facing Etiquette 303
Customer Facing Etiquette 303
Put Yourself in Their Shoes
Most often, customers are not looking for the exact details about your product or service. They want to know how you can help them with their problem or task. Understanding what the customer desires to achieve allows you the opportunity to design a solution to their problem. In that way, you’re perceived as helpful and engaged, not just a salesperson.
And that’s smart business!